Conflict Management between stakeholders and the mining site

Challenge the practice is addressing: 4J Conflict Management section provides guidance on how to identify, manage and solve possible disagreements between stakeholders and the mining site.

Concrete practice to achieve the expected goal: This section concentrates on the leadership, systems, and processes needed to conduct and implement holistic conflict management plans and practices. The section gives concrete tools for 1) analysing the context and identifying issues, drivers and triggers that might cause conflicts, 2) assessing the site’s conflict sensitivity and conflict management capacity, 3) determining a conflict management approach, and 4) developing a Conflict Management Plan. It also includes instructions on how to carry out monitoring and evaluation processes and implement adjustments to the Conflict Management Plan and implemented conflict management practices. The section also covers different conflict-management responses: avoiding, accommodating, compromising, reconciling and problem-solving are all approaches that should be considered depending on the context.

Expected impact/goal of the practice: The practice aims to provide guidance on how to mitigate and manage conflict situations so that disagreements between different stakeholders would not escalate to open hostilities or aggression.

Who is the target user group of the practice/intervention or implementing the practice/intervention? The target group of the practice is company staff, especially the Social Performance Teams, and all personnel conducting stakeholder engagement.